All orders are shipped by either Fastways Couriers, Post Haste Couriers or New Zealand Post.

Shipping for International orders from New Zealand may be charged extra, (at cost) and will be included on your credit card charge. We will email you to confirm shipping.

Do not order items that are illegal to import into your country, they will not be shipped.

You are responsible for any duties or taxes that may apply. Check with your own country.

We reserve the right to decline an order for any reason.

Returns Policy

If the item is returned unopened and undamaged in any way, we will gladly exchange that product for a product of equal value or offer a refund based on your original method of payment.

The product must be returned to Supplements Direct with a copy of the Return Authorisation Notice within 10 business days of the authorisation of the Refund or Return request being issued for New Zealand residents or 30 days for all international orders. All products must be packed in their original, undamaged retail packaging and in a resalable condition.

Unless we have sent you a product you did not order initially, please note that Supplements Direct does not permit the return of or offer refunds for the following products:

• A product that has been opened or partly used.
• A product that has been damaged in any way.
• A product that has been specially ordered for you.

Please do not send us any items you wish to return to us without consulting with us first and obtaining a Return Authorisation Notice from us. We will not refund or accept the return of any product that does not have an accompanying Return Authorisation Notice with the product item.

PLEASE NOTE:

Supplements Direct recommends that when returning goods you should always:

1. Use a carrier that offers shipment tracking for all returns. We suggest Courier Post within New Zealand and DHL for international customers.
2. Either insure your package for safe return to Supplements Direct or declare the full value of the shipment with the courier company so that you are completely protected if the shipment is lost or damaged in transit.
3. If you choose not to follow both of these recommendations, you will be responsible for any loss or damage to the product during shipping and will have no recourse against the courier company.
4. Enquire with your carrier about the waiting period for activating a tracking search for lost shipments to ensure that you do not invalidate the terms of refund or return with us.
5. Carrier charges for returning products are the responsibility of the purchaser.