-All orders are shipped by either Fastways Corriers or New Zealand Post.
-Shipping for International orders from New Zealand may be charged extra,
(at cost), and will show up on your credit card as a seperate charge.
We will email you to conform shipping.
-Do not order items that are illegal to import into your country. Laws are
different in every country and we cannot keep up with them all. It is your
responsibility to check with your Customs office to see if your country permits
the shipment of our products to your country.
-If the package is seized by Customs for any reason and we do not receive
the package back, we will not issue you a refund. If we do receive the package
back after being seized and the products are in perfect condition, we will
credit you the product cost, but you are still responsible for the shipping
charges.
-You are responsible for any duties or taxes that may apply. Check with your
own country.
-We reserve the right to decline an order for any reason.
Returns Policy
If the item is returned unopened and undamaged in any way, we will gladly
exchange that product for a product of equal value or offer a refund based
on your original method of payment.
The product must be returned to Supplements Direct with a copy of the Return
Authorisation Notice within 10 business days of the authorisation of the Refund
or Return request being issued for New Zealand residents or 30 days for all
international orders. All products must be packed in their original, undamaged
retail packaging and in a resalable condition.
Unless we have sent you a product you did not order initially, please note
that Supplements Direct does not permit the return of or offer refunds for
the following products:
-A product that has been opened or partly used.
-A product that has been damaged in any way.
-A product that has been specially ordered for you.
Please do not send us any items you wish to return to us without consulting
with us first and obtaining a Return Authorisation Notice from us. We will
not refund or accept the return of any product that does not have an accompanying
Return Authorisation Notice with the product item.
PLEASE NOTE:
Supplements Direct recommends that when returning goods you should always:
-Use a carrier that offers shipment tracking for all returns. We suggest Courier
Post within New Zealand and DHL for international customers.
-Either insure your package for safe return to Supplements Direct or declare
the full value of the shipment with the courier company so that you are completely
protected if the shipment is lost or damaged in transit.
-If you choose not to follow both of these recommendations, you will be responsible
for any loss or damage to the product during shipping and will have no recourse
against the courier company.
-Enquire with your carrier about the waiting period for activating a tracking
search for lost shipments to ensure that you do not invalidate the terms of
refund or return with us.
Carrier charges for returning products are the responsibility of the purchaser.
Health & Sports Supplements for, bodybuilding, body tone,
body shape, women, men, general health, fat loss, weight training, cycling,
running, swimming, endurance, strength, Golf, Rugby, Football, Tennis, Squash,
Bike, kayak, whatever your sport or lifestyle you will find a product that
will help you at Supplements Direct...
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use or breach of our trademark will be prosecuted.
